ONE SIARGAO PASS

Powering the Digital Island

Traveler AppCreate Pass

Support

Need help with One Siargao Pass?

Get help with traveler passes, QR access, Passport Trails, operator onboarding, partner access, and account support.

Traveler LoginCreate OSP Pass

Platform Gateway

Website outside. Mobile app inside.

The public website explains and routes the ecosystem. The traveler app handles pass, QR, trips, Passport Map, and mobile-first journey actions.

WebsitePublic gatewayTraveler AppMobile interfaceAPIPartner accessGovernmentGoverned visibility

Support Routing

Support should route the user to the right help path.

The support page separates traveler, operator, partner, and account help so public users are not pushed into the wrong workflow.

Support Pathways

Help routes should match the user, not mix workflows.

Travelers, operators, partners, and government stakeholders each need a clear support path without exposing internal admin tooling.

Choose the right support path.

OSP support should guide each user type to the correct surface instead of mixing traveler, operator, partner, and LGU workflows.

Travelers

Help with pass creation, QR access, Passport Map, Passport Trails, and trip records.

Operators

Help with operator access, scans, service participation, manifests, and records.

Partners

Help with partner review, approved access, integration planning, and API documentation.